Access can only be given to registered persons authorised by the account holder.

Yes. Anyone who provides custodial services (namely safe deposit boxes) is required to ‘Know Your Customer’ as part of the Austrac requirements under the AML/CTF Act. We will require to sight and take an electronic copy of photo identification.

15 minutes with access to your safe deposit box granted directly afterwards.

We recommend that you nominate a Next of Kin or alternatively state in your Will that you have a safe deposit box. When a death certificate is produced access can be granted to the correct person/s.

Access will be granted only by way of a Search Warrant issued by an Australian Court.

Guardian Vaults does not keep copies of your keys. In the event of the loss of your keys it will be necessary to organize a locksmith to drill your lock. An appointment must be made with Guardian Vaults' locksmith and the safe deposit box will be drilled in your presence only.

Anything that is important to you such as documents, passports, titles, wills, insurance documents, marriage certificates, photos, jewellery, memorabilia, heirlooms, letters, negatives, bullion, money, personal items, backup tapes.

No, the vaults are fitted with time locks and therefore after hours access is not available.

If you have further question please contact us.